Chef De Projet Qualité Opérationnelle H/f

cfa-ascenseur.fr

France
**
Operational quality improvement
Customer satisfaction initiatives
Iso 9001 certification maintenance
** Otis is seeking a Chef De Projet Qualité Opérationnelle to enhance operational quality and customer satisfaction in their service areas across France. The ideal candidate should possess a Master's degree or equivalent experience, significant experience in a similar role, and proficiency in English, alongside strong leadership skills. **

Job Summary

  • Accompany Operating Areas in improving operational quality (installation and services) and customer satisfaction.
  • Deploy the quality strategy, ensure Otis quality programs are implemented according to methods and standards, and implement customer satisfaction initiatives.
  • You will be trained on our technology, processes, and soft skills throughout your career and can exchange ideas with experienced colleagues.

Matching Summary

Match Score: 75

** Otis is seeking a Chef De Projet Qualité Opérationnelle to enhance operational quality and customer satisfaction in their service areas across France. The ideal candidate should possess a Master's degree or equivalent experience, significant experience in a similar role, and proficiency in English, alongside strong leadership skills. **

Skills & Requirements

Must-have

  • Operational Quality Improvement
  • Customer Satisfaction Initiatives
  • ISO 9001 Certification Maintenance
  • Lift Directive Module H
  • Process Audits (SIP)
  • Weekly Agency Presence

Nice-to-have

  • Leadership and Team Building
  • Analytical Skills
  • Customer Experience Framework

Key Requirements

  • Bac+5 (Master or MBA) or equivalent experience
  • Significant experience in a similar role
  • Professional English (written and spoken)
  • 1 to 2 days of travel per week

Work Rights

Not specified

Tailored Resume

Cover Letter