Primary location base pyy range: $95,200 usd - $14...
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Digital customer success programs
Customer success platforms
Ai-powered productivity improvements
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Workday is seeking a Digital Customer Success Program Manager for their Atlanta, GA location, with the opportunity to work fully remote. The role focuses on enhancing customer success programs through digital initiatives, aiming to improve engagement and retention across various teams.
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Job Summary
As a Digital Customer Success Program Manager, you will play a central role in shaping how Workday scales its customer success programs globally.
You will own and drive initiatives across a range of digital customer success areas — from improving Customer Success tooling and platforms to designing digital customer journeys and exploring AI-powered productivity improvements for account teams.
We are a small, talented group of program and product managers who believe in using technology to handle scale so our human partners can focus on building deep, empathetic relationships with customers.
Matching Summary
Match Score: 75
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Workday is seeking a Digital Customer Success Program Manager for their Atlanta, GA location, with the opportunity to work fully remote. The role focuses on enhancing customer success programs through digital initiatives, aiming to improve engagement and retention across various teams.
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Salary
Primary Location Base Pay Range: $95,200 USD - $142,800 USD; Additional US Location(s) Base Pay Range: $90,500 USD - $160,700 USD; Bonus/Equity: role may be eligible for Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants
Skills & Requirements
Must-have
Digital Customer Success programs
Customer Success platforms
AI-powered productivity improvements
global functional area ownership
design thinking and data analysis
Nice-to-have
sun-drenched optimism and drive
courageous collaborators
empathetic relationships with customers
vision-driven
positive, solutions-oriented mindset
Key Requirements
5+ years of experience in program management, customer success operations, digital customer engagement, or a related field
Experience translating business needs into roadmaps, clearly defined requirements, and delivery plans