IT Support Executive |Central | 1 year contract) |JL

ELITEZ PTE. LTD.

Singapore
Not specified
Diagnose and troubleshoot laptop issues
Manage user-reported technical incidents
Escalate complex incidents to tier 2
The IT Support Executive position at ELITEZ PTE. LTD. in Singapore is a one-year contract role focused on providing first-level IT support, troubleshooting various technical issues, and assisting users with IT systems. The ideal candidate should have at least a diploma in IT, a year of relevant experience, and strong customer service skills

Job Summary

  • The role involves providing first-level IT support for a variety of platforms including laptops, servers, and mainframes.
  • Candidates must be able to respond to user-reported issues and escalate complex incidents to Tier 2 support efficiently.
  • The position requires maintaining regular reports on IT activities and conducting basic user training where necessary.

Matching Summary

Match Score: 75

The IT Support Executive position at ELITEZ PTE. LTD. in Singapore is a one-year contract role focused on providing first-level IT support, troubleshooting various technical issues, and assisting users with IT systems. The ideal candidate should have at least a diploma in IT, a year of relevant experience, and strong customer service skills.

Skills & Requirements

Must-have

  • Diagnose and troubleshoot laptop issues
  • Manage user-reported technical incidents
  • Escalate complex incidents to Tier 2
  • Maintain regular IT support activity reports
  • Conduct basic user training on IT systems

Nice-to-have

  • Strong customer service orientation
  • Proactive problem-solving approach
  • Good time management skills
  • Basic project coordination skills

Key Requirements

  • Diploma in Information Technology or related field
  • Minimum one year of relevant experience
  • Broad IT knowledge across multiple platforms

Work Rights

Not specified

Tailored Resume

Cover Letter