The role leads the transition of the Documentation team toward AI-native, human-in-the-loop content development workflows
Job Summary
The role leads the transition of the Documentation team toward AI-native, human-in-the-loop content development workflows.
This position requires partnering with writers, designers, and product stakeholders to improve documentation and product guidance for SaaS applications.
Candidates will build and maintain dashboards to track guide performance, product usage signals, and content effectiveness using analytics.
Matching Summary
The role leads the transition of the Documentation team toward AI-native, human-in-the-loop content development workflows.
Skills & Requirements
Must-have
5-12 years technical documentation experience
SaaS application content strategy
AI-assisted content workflow management
Pendo AIE adoption strategy support
Cross-functional collaboration with product teams
Nice-to-have
Experience with AI-enabled products
Familiarity with structured content taxonomy
Knowledge of reusable content models
Experience with digital adoption platforms
Key Requirements
5-12 years of experience in technical documentation or product content strategy
Strong background in UX writing for software products
Demonstrated ability to improve content operations and governance