Customer Cares Representative

Wilde Chrysler Jeep Dodge Ram

Medford, OR, US
Base: $19.25-28.85ph; target: $20-23ph starting; b...
On-site
1+ years customer-facing experience
Microsoft office proficiency
Salesforce tracking skills
Wilde Chrysler Jeep Dodge Ram is seeking a Customer Cares Representative in Medford, OR, to enhance customer satisfaction and resolve concerns through effective communication and follow-up. The role requires attention to detail, critical thinking, and proficiency in Microsoft Office, offering a competitive compensation package and numerous benefits

Job Summary

  • The role serves as the key liaison between customers and dealership teams to resolve concerns efficiently.
  • Employees will track, trend, and document customer concerns using Salesforce to identify patterns for improvement.
  • The company offers a comprehensive benefits package including medical, dental, vision, and a 401(k) retirement plan.

Matching Summary

Match Score: 85

Wilde Chrysler Jeep Dodge Ram is seeking a Customer Cares Representative in Medford, OR, to enhance customer satisfaction and resolve concerns through effective communication and follow-up. The role requires attention to detail, critical thinking, and proficiency in Microsoft Office, offering a competitive compensation package and numerous benefits.

Salary

Base: $19.25-28.85/hr; Target: $20-23/hr starting; Benefits: Medical, Dental, Vision, PTO, 401(k)

Skills & Requirements

Must-have

  • 1+ years customer-facing experience
  • Microsoft Office proficiency
  • Salesforce tracking skills

Nice-to-have

  • De-escalation and empathy skills
  • Critical thinking mindset
  • Cross-functional collaboration

Key Requirements

  • High school graduate or equivalent
  • Must be 18 years or older
  • Drug-free workplace compliance

Work Rights

Not specified

Tailored Resume

Cover Letter