Technology Support Specialist

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
$43,923 - $46,000; not specified; benefits eligibl...
Fully remote
Help desk ticketing system
Hardware and software changes
Troubleshoot technical issues
The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users

Job Summary

  • The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • This position also acts as a backup to the building support specialist for basic building duties and securing the building at the end of the business day.
  • The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Matching Summary

The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.

Salary

$43,923 - $46,000; Not specified; Benefits Eligible

Skills & Requirements

Must-have

  • Help Desk ticketing system
  • hardware and software changes
  • troubleshoot technical issues
  • maintain technology systems
  • end user training

Nice-to-have

  • excellent interpersonal skills
  • collaborative fast-paced environment
  • strong customer service skills

Key Requirements

  • Bachelor's degree in computer science or related field
  • At least one year of computer support experience
  • At least five years of computer support experience

Work Rights

Must have proof of legal authority to work in the United States

Tailored Resume

Cover Letter