Director Of Student Accounts

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
Base: $75,092 - $86,355; bonus/equity: not specifi...
Customer service operations leadership
Financial compliance and regulations
Student financial matters guidance
The Director of Student Accounts will provide strong leadership and effective direction in the day-to-day operations of the customer-facing portion of the Treasurer's Office, including the University Cashiering Team, Collections and Campus-Based Loans Team, and Customer Service Team

Job Summary

  • The Director of Student Accounts will provide strong leadership and effective direction in the day-to-day operations of the customer-facing portion of the Treasurer's Office, including the University Cashiering Team, Collections and Campus-Based Loans Team, and Customer Service Team.
  • Responsibilities include developing strategies to improve efficiency, effectiveness, and customer service while ensuring compliance with federal, state, and university statutes, regulations, policies, and procedures.
  • The University of Arkansas offers a vibrant work environment and a comprehensive benefits package including health, dental, life and disability insurance, tuition waivers, holidays, immediate leave accrual, and retirement programs.

Matching Summary

The Director of Student Accounts will provide strong leadership and effective direction in the day-to-day operations of the customer-facing portion of the Treasurer's Office, including the University Cashiering Team, Collections and Campus-Based Loans Team, and Customer Service Team.

Salary

Base: $75,092 - $86,355; Bonus/Equity: Not specified; Benefits: University contributions to insurance, tuition waivers, holidays, leave accrual, retirement programs

Skills & Requirements

Must-have

  • Customer service operations leadership
  • Financial compliance and regulations
  • Student financial matters guidance
  • System testing and implementation
  • Policy and procedure updates

Nice-to-have

  • Strategic planning and resource allocation
  • Harmonious working relationships
  • Transformational opportunities and skills

Key Requirements

  • Bachelor's degree in accounting, finance, business administration, or related field
  • Minimum two years customer service experience
  • Minimum two years supervisory experience
  • Minimum two years experience in higher education or financial setting
  • Proof of legal authority to work in the United States

Work Rights

Proof of legal authority to work

Tailored Resume

Cover Letter