Field Support Advisor

Chubb Fire & Security

Blackburn, United Kingdom
Base: £25,668 py; bonus/equity: not specified; ben...
Onsite
Strong communication skills
Ability to multitask effectively
Highly organized planning ability
Chubb Fire & Security is seeking a Field Support Advisor to join their Customer Excellence Team in Blackburn. The role focuses on providing exceptional customer service through scheduling and coordinating engineer visits, with a strong emphasis on training and development

Job Summary

  • The role involves coordinating and dispatching engineers to customers while ensuring strict adherence to service level agreements.
  • Candidates will work with a dynamic global team of over 13,000 employees within a 'people first' culture focused on continuous development.
  • The position offers comprehensive training including a three-week classroom induction, along with benefits like free onsite parking and a pension scheme.

Matching Summary

Match Score: 85

Chubb Fire & Security is seeking a Field Support Advisor to join their Customer Excellence Team in Blackburn. The role focuses on providing exceptional customer service through scheduling and coordinating engineer visits, with a strong emphasis on training and development.

Salary

Base: £25,668 per annum; Bonus/Equity: Not specified; Benefits: 25 days holiday plus bank holidays, free onsite parking, cycle to work scheme, employee referral bonus, mortgage advice, pension, life assurance, childcare vouchers, health resources, and Bravo Awards.

Skills & Requirements

Must-have

  • Strong communication skills
  • Ability to multitask effectively
  • Highly organized planning ability
  • Solid IT literacy with multiple systems
  • Solution-focused problem solving

Nice-to-have

  • Prior scheduling or diary management experience
  • Willingness to learn in fast-paced environment
  • Experience with CRM platforms
  • Natural rapport building with stakeholders

Key Requirements

  • Full training provided for all backgrounds
  • No prior experience strictly necessary
  • Availability for shifts between 8am - 6pm

Work Rights

Not specified

Tailored Resume

Cover Letter