Aladdin Client Experience, Associate/vice President

BlackRock

New York, NY, US
Base: usd$95,000.00 - usd$195,000.00 depending on ...
4d onsite
Buy-side investment management workflows
Client service oversight and critical inquiry management
Cross-functional collaboration with internal teams
The role involves comprehensive oversight of client service delivery and managing critical inquiries through ServiceNow

Job Summary

  • The role involves comprehensive oversight of client service delivery and managing critical inquiries through ServiceNow.
  • Candidates will partner with internal teams to troubleshoot issues, advocate for client needs, and improve overall service delivery.
  • BlackRock offers a hybrid work model requiring at least 4 days in the office per week along with comprehensive benefits including healthcare and retirement plans.

Matching Summary

The role involves comprehensive oversight of client service delivery and managing critical inquiries through ServiceNow.

Salary

Base: USD$95,000.00 - USD$195,000.00 depending on location; Bonus/Equity: Annual discretionary bonus eligible; Benefits: Healthcare, leave benefits, retirement plan, tuition reimbursement

Skills & Requirements

Must-have

  • Buy-side investment management workflows
  • Client service oversight and critical inquiry management
  • Cross-functional collaboration with internal teams
  • Proficient in market trends and financial services
  • Consultative approach to understanding client needs

Nice-to-have

  • Enthusiasm for learning in a fast-paced environment
  • Ability to navigate complex or sensitive situations
  • Experience visiting clients on-site to build relationships
  • Fostering professional growth for specialists
  • Proactive problem-solving and innovative solutions

Key Requirements

  • Working understanding of financial services and investment life cycle
  • Previous experience in client- or customer-facing environment
  • Excellent written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter