Support Account Manager - Servicenow - Remote

ServiceNow

Competitive salary; 3% supplemental pyy for tuesda...
Fully remote
Itsm in enterprise environments
Itil incident problem release management
Cloud software environment understanding
ServiceNow is seeking a Support Account Manager to enhance customer satisfaction by delivering proactive and reactive services to high-profile clients. This fully remote position requires strong communication skills, technical support experience, and knowledge of IT service management

Job Summary

  • ServiceNow is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers including 85% of the Fortune 500.
  • The Support Account Manager acts as a central point of contact delivering proactive and reactive services to high-profile strategic customers.
  • Employees benefit from flexible working culture, mental health resources, parental leave programs, and a learning experience platform built on ServiceNow technology.

Matching Summary

Match Score: 85

ServiceNow is seeking a Support Account Manager to enhance customer satisfaction by delivering proactive and reactive services to high-profile clients. This fully remote position requires strong communication skills, technical support experience, and knowledge of IT service management.

Salary

Competitive salary; 3% supplemental pay for Tuesday-Saturday shift; Not specified

Skills & Requirements

Must-have

  • ITSM in enterprise environments
  • ITIL incident problem release management
  • Cloud software environment understanding
  • Tuesday through Saturday shift commitment
  • C-Level stakeholder presentation skills

Nice-to-have

  • ServiceNow platform knowledge or experience
  • Project Management capabilities and principles
  • Service delivery account management experience
  • Growth and collaborative mindset
  • Trend analysis for continual improvement

Key Requirements

  • Excellent written and oral communication skills
  • Fundamental understanding of ITSM in enterprise environments
  • Working knowledge of ITIL processes
  • Ability to work in fast-paced global model
  • Comfortable interacting with all levels of management

Work Rights

Not specified

Tailored Resume

Cover Letter