Triana Support Analyst

CUSHMAN & WAKEFIELD

Budapest, Hungary
Competitive compensation; benefits: cafeteria, hea...
**
Servicenow queue management
L1-l3 incident resolution
Sla adherence and reporting
** Cushman & Wakefield is seeking a Triana Support Analyst in Budapest, Hungary, to provide client support services by managing SLAs, user access, and KPI reporting. The ideal candidate should possess strong English communication skills, basic MS Office knowledge, and a technical aptitude, particularly in ServiceNow and SQL. **

Job Summary

  • The role involves managing the ServiceNow queue to ensure strict adherence to service level response and resolution requirements.
  • Candidates will partner with business leadership to perform audit activities and support quarterly user access reviews for multiple service lines.
  • The position offers a competitive compensation package including mental and physical health care, community bike tickets, and modern office views.

Matching Summary

Match Score: 75

** Cushman & Wakefield is seeking a Triana Support Analyst in Budapest, Hungary, to provide client support services by managing SLAs, user access, and KPI reporting. The ideal candidate should possess strong English communication skills, basic MS Office knowledge, and a technical aptitude, particularly in ServiceNow and SQL. **

Salary

Competitive compensation; Benefits: cafeteria, health care, bike ticket; Additional holidays for weekends

Skills & Requirements

Must-have

  • ServiceNow queue management
  • L1-L3 incident resolution
  • SLA adherence and reporting
  • User access review execution
  • Audit compliance support

Nice-to-have

  • Critical thinking and judgement
  • Agile Scrum environment experience
  • Strong English communication skills
  • Can-do mentality with minimal info
  • Multi-disciplinary team collaboration

Key Requirements

  • Basic MS Office knowledge
  • BA in IT related major (preferred)
  • Troubleshooting analysis services issues
  • Understanding of SDLC and Azure DevOps
  • Knowledge of source control systems like Git

Work Rights

Not specified

Tailored Resume

Cover Letter