Software Support Analyst - Portuguese Speaker

Innovative Systems

Pittsburgh, PA, United States
Hybrid (1-2 days onsite in pittsburgh, pa)
Portuguese language fluency
Sql programming language
Problem-solving skills
Innovative Systems is seeking a Software Support Analyst who is fluent in Portuguese to join their Customer Success team. This role involves providing technical support for their anti-terrorism and anti-money laundering software, with opportunities for career growth and skill development

Job Summary

  • You will support clients utilizing our award winning, anti-terrorism/anti-money laundering software in Latin America, North America, Australia and possibly other parts of the world.
  • The issues you handle will vary from simple to the complex and multi-layered requiring analysis, investigation and trouble-shooting of software and system functionality, integrations, product feature-function and adoption issues.
  • Unlike traditional support roles, at Innovative you get to perform simple product installations and write knowledge-base documentation.

Matching Summary

Match Score: 85

Innovative Systems is seeking a Software Support Analyst who is fluent in Portuguese to join their Customer Success team. This role involves providing technical support for their anti-terrorism and anti-money laundering software, with opportunities for career growth and skill development.

Skills & Requirements

Must-have

  • Portuguese language fluency
  • SQL programming language
  • problem-solving skills
  • technical acumen
  • analytic skills

Nice-to-have

  • prior customer support experience
  • knowledge of Azure
  • regulatory risk and compliance knowledge
  • Spanish language ability

Key Requirements

  • Bachelor's degree in STEM
  • Programming skill in one or more languages
  • Experience with SQL databases
  • Excellent verbal and written communication in English and Portuguese
  • Willingness to be on call

Work Rights

Not specified

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