Base: $116,960.00 - $171,900.00 based on location;...
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5+ years management experience in technical support
Experience managing tams or support engineers
Strong background in web-based software or saas
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Twilio is seeking a Manager for their Personalized Support team, responsible for leading a group of Technical Account Managers who assist top customers with complex technical issues. This remote position emphasizes a strong customer experience focus, team development, and collaboration with other departments.
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Job Summary
The role involves leading a team of Technical Account Managers who serve as designated technical contacts for Twilio's strategic customers.
Twilio is committed to employee growth, learning, and development within a culture built on diversity, inclusion, and innovation.
The position offers competitive pay ranging from $116,960 to $171,900 depending on location, along with equity plans and comprehensive benefits.
Matching Summary
Match Score: 75
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Twilio is seeking a Manager for their Personalized Support team, responsible for leading a group of Technical Account Managers who assist top customers with complex technical issues. This remote position emphasizes a strong customer experience focus, team development, and collaboration with other departments.
**
Salary
Base: $116,960.00 - $171,900.00 based on location; Bonus/Equity: Eligible for equity plan and corporate bonus plan; Benefits: Health care insurance, 401(k), paid sick time, PTO, parental leave
Skills & Requirements
Must-have
5+ years management experience in technical support
Experience managing TAMs or support engineers
Strong background in web-based software or SaaS
Proven ability to coach and develop employees
Data-driven approach to customer experience improvement
Nice-to-have
Passion for fostering diverse and inclusive culture
Experience collaborating with Sales and Customer Success teams
Ability to forecast growth and scale operations
Commitment to employee well-being and development
Key Requirements
5+ years experience in management of technical support team
Management experience in web-based software or SaaS company
Remote work eligibility excluding CA, CT, NJ, NY, PA, WA