Sr. Mgr., Service Operational Excellence

J&J FAMILY OF COMPANIES

Santa Clara, California, United States of America
Base: $102,000 - $177,100/ $118,000 - $203,550 bay...
Fully remote
Service operational excellence
Global service solution implementation
Lean six sigma process improvement
Lead global, cross-functional programs that design, launch, scale, and continuously improve service solutions supporting the OTTAVA™ robotic platform

Job Summary

  • Lead global, cross-functional programs that design, launch, scale, and continuously improve service solutions supporting the OTTAVA™ robotic platform.
  • Apply project management discipline and Lean Six Sigma and/or process improvement methods to deliver measurable improvements in customer experience, operational performance, and business savings.
  • Drive adoption of enabling technologies and automation to improve cycle time, utilization, and customer experience.

Matching Summary

Lead global, cross-functional programs that design, launch, scale, and continuously improve service solutions supporting the OTTAVA™ robotic platform.

Salary

Base: $102,000 - $177,100/ $118,000 - $203,550 Bay Area Only; Bonus/Equity: Not specified; Benefits: medical, dental, vision, life insurance, disability, retirement plan, savings plan, vacation, sick time, holiday pay, floating holidays, work/personal/family time, parental leave, condolence leave, caregiver leave, volunteer leave, military spouse time-off

Skills & Requirements

Must-have

  • Service Operational Excellence
  • Global Service Solution Implementation
  • Lean Six Sigma Process Improvement
  • Cross-functional Program Leadership
  • Customer Experience Improvement

Nice-to-have

  • Customer-centric mindset
  • Data-driven problem solving
  • Change leadership
  • Global mindset and collaboration

Key Requirements

  • Bachelor's degree in Engineering, Business, Operations, or related
  • 5-8+ years project/program management experience
  • Experience in service, operations, MedTech, robotics, or complex capital equipment
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

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