Senior Customer Support Rep

UPS

Brazil
Proactive and reactive correspondence
Resolve customer problems and complaints
Researching the root cause
This position maintains an ongoing, positive relationship with customers through regular proactive and reactive correspondence

Job Summary

  • This position maintains an ongoing, positive relationship with customers through regular proactive and reactive correspondence.
  • He/She resolves customer problems and complaints – many of which require researching the root cause and working with groups to develop corrective action plans where trends exist.
  • Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day.

Matching Summary

This position maintains an ongoing, positive relationship with customers through regular proactive and reactive correspondence.

Skills & Requirements

Must-have

  • proactive and reactive correspondence
  • resolve customer problems and complaints
  • researching the root cause
  • develop corrective action plans

Nice-to-have

  • rewarding culture
  • work with talented teams
  • lead yourself or teams

Key Requirements

  • Permanent Employee Type

Work Rights

Not specified

Tailored Resume

Cover Letter