Customer Service Officer (Third-Party Warehousing)

SH COGENT LOGISTICS PTE LTD

Jurong, Singapore
Not specified; daily meal subsidy included; dental...
Lead customer service team
Process shipping documentation
Monitor cargo inventory movement
The incumbent will lead a customer service team to process order requests and ensure high levels of customer satisfaction

Job Summary

  • The incumbent will lead a customer service team to process order requests and ensure high levels of customer satisfaction.
  • Responsibilities include monitoring cargo movements, maintaining accurate shipping records, and performing monthly billing duties.
  • The role offers benefits including daily meal subsidies, in-house gym access, dental and medical insurance, and transport from Jurong East MRT.

Matching Summary

Match Score: 85

The incumbent will lead a customer service team to process order requests and ensure high levels of customer satisfaction.

Salary

Not specified; Daily meal subsidy included; Dental, medical, insurance benefits provided

Skills & Requirements

Must-have

  • Lead customer service team
  • Process shipping documentation
  • Monitor cargo inventory movement
  • Handle monthly billing queries
  • Liaise with vendors and third parties

Nice-to-have

  • Strong communication skills
  • Ability to forecast demand surges
  • Customer retention focus
  • Effective interpersonal interaction

Key Requirements

  • Diploma in logistics or related field
  • Minimum 1 year experience in 3PL company
  • Knowledge of shipping permit declaration procedures
  • Competent in using TradeNet (advantage)

Work Rights

Not specified

Tailored Resume

Cover Letter