Sr Business Process Analyst - Support Knowledge And Ai

Nwahomepage

Fully remote
Knowledge management systems
Process mapping and documentation
Ai and machine learning concepts
We’re a Fortune 500 company and a leading AI platform shaping the future of work with a culture rooted in integrity, empathy, and shared enthusiasm

Job Summary

  • We’re a Fortune 500 company and a leading AI platform shaping the future of work with a culture rooted in integrity, empathy, and shared enthusiasm.
  • The role involves analyzing knowledge trends, driving process improvements, and enhancing AI tools to support a global customer support organization.
  • We offer flexible work arrangements combining in-person and remote work, with a commitment to an accessible and inclusive hiring experience.

Matching Summary

We’re a Fortune 500 company and a leading AI platform shaping the future of work with a culture rooted in integrity, empathy, and shared enthusiasm.

Skills & Requirements

Must-have

  • knowledge management systems
  • process mapping and documentation
  • AI and machine learning concepts
  • data analysis with Tableau and SQL
  • support technologies and platforms
  • Lean and Six Sigma methodologies

Nice-to-have

  • strong written and verbal communication
  • adaptability and continuous learning
  • collaboration with cross-functional teams
  • experience with digital agents and chatbots

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 8+ years as Business Process Analyst or similar
  • 5+ years in knowledge management and KCS
  • Experience with AI chatbot systems
  • Process improvement certifications (Lean, Six Sigma)
  • 2+ years with SQL and data visualization tools
  • KCS and Lean Six Sigma certification preferred

Work Rights

Not specified

Tailored Resume

Cover Letter