Customer Service Representative

Marshfield Animal Hospital

Marshfield, MA, United States
Base: $19.00 to $25.00ph; bonus/equity: performanc...
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Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
** Marshfield Animal Hospital is seeking a Customer Service Representative to enhance client experiences in a busy veterinary setting. The ideal candidate should have prior customer service experience, strong communication skills, and the ability to work in a fast-paced environment. **

Job Summary

  • The Client Service Representative serves as the vital first and last point of contact to deliver an exceptional client experience.
  • Candidates must manage appointments, process patient information, and ensure seamless communication between clients and the medical team.
  • The position offers competitive wages, excellent benefits including medical/dental, paid time off, and 401(k) matching.

Matching Summary

Match Score: 75

** Marshfield Animal Hospital is seeking a Customer Service Representative to enhance client experiences in a busy veterinary setting. The ideal candidate should have prior customer service experience, strong communication skills, and the ability to work in a fast-paced environment. **

Salary

Base: $19.00 to $25.00/hr; Bonus/Equity: Performance bonuses available; Benefits: Medical, dental, vision, life insurance, 401(k) matching, student loan assistance

Skills & Requirements

Must-have

  • Answer calls and emails promptly
  • Schedule appointments based on availability
  • Update client and patient records accurately
  • Process billing transactions and payments
  • Work in fast-paced environment

Nice-to-have

  • Prior customer service experience preferred
  • Experience in veterinary or healthcare setting
  • Team oriented with strong communication skills
  • Empathy when dealing with emotional clients
  • Enjoy working in a dynamic environment

Key Requirements

  • High school diploma or equivalent work experience required
  • Two years previous experience preferred
  • Basic proficiency with scheduling software and technology

Work Rights

Not specified

Tailored Resume

Cover Letter