Customer Service Representative

EML

Parramatta, Australia
Hybrid (3 days remote per week after initial period)
Inbound and outbound calls
Claim administration duties
Assist worker and employer with claim process
EML is seeking a Customer Service Representative for its Parramatta office, offering a flexible work-from-home option after a probationary period. The role involves assisting injured workers through the claims process while providing empathetic customer service in a supportive team environment

Job Summary

  • As a Customer Service Representative, you will play an integral part within one of our supportive and growing business units helping make a positive impact on an injured worker’s life.
  • EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other, Flexibility to work from home to support work/life balance, Comprehensive learning and development opportunities to help you reach your full potential.
  • We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

Matching Summary

Match Score: 85

EML is seeking a Customer Service Representative for its Parramatta office, offering a flexible work-from-home option after a probationary period. The role involves assisting injured workers through the claims process while providing empathetic customer service in a supportive team environment.

Skills & Requirements

Must-have

  • Inbound and outbound calls
  • Claim administration duties
  • Assist worker and employer with claim process
  • Manage telephone enquiries
  • Microsoft Office Suite proficiency

Nice-to-have

  • High level of empathy
  • Solution focused mindset
  • Embrace change with confidence
  • Learning and growing within the business

Key Requirements

  • Full time, permanent position
  • Work-from-home flexibility considered from month three

Work Rights

Not specified

Tailored Resume

Cover Letter