Mexico Claims Compliance, Performance & Operations Manager

AIG Europe Ltd / AIG SEGUROS MEXICO S.A. DE C.V.

Mexico City, Mexico
**
5+ years in insurance operations or auditing
Deep understanding of claims processes and vendors
Experience with process mapping and risk management
** AIG is seeking a Claims Compliance, Performance & Operations Manager in Mexico City to oversee claims operations and ensure compliance with regulatory standards. The ideal candidate will have substantial experience in operations and process management within the insurance or financial services sectors, and will play a key role in enhancing the performance of claims operations through data management and continuous improvement initiatives. **

Job Summary

  • The role supports the Head of Claims by managing compliance, vendor management, FNOL, business analytics, and continuous improvement initiatives.
  • AIG is committed to a culture of inclusion and offers a Total Rewards Program focused on health, wellbeing, and professional development.
  • This position requires balancing stringent controls with operational realities while partnering with line managers to ensure robust claims operations.

Matching Summary

Match Score: 75

** AIG is seeking a Claims Compliance, Performance & Operations Manager in Mexico City to oversee claims operations and ensure compliance with regulatory standards. The ideal candidate will have substantial experience in operations and process management within the insurance or financial services sectors, and will play a key role in enhancing the performance of claims operations through data management and continuous improvement initiatives. **

Skills & Requirements

Must-have

  • 5+ years in insurance operations or auditing
  • Deep understanding of claims processes and vendors
  • Experience with process mapping and risk management
  • Proficiency in Excel and Power BI for data analytics
  • Knowledge of anti-money laundering frameworks
  • Industrial Engineering principles for continuous improvement

Nice-to-have

  • Experience with Solvency II or governance committees
  • Background in quality control projects
  • Exposure to system implementation initiatives
  • Strong situational leadership and communication skills
  • Participation in compliance activities

Key Requirements

  • Academic background in Industrial Engineering, Finance, Accounting, or Business Administration
  • Minimum 5 years of experience in Operations, Process, Auditing, or Quality Control
  • Understanding of local regulatory requirements including REPSE and tax deductibility

Work Rights

Not specified

Tailored Resume

Cover Letter