The Director will lead multiple teams across the post-purchase domain including Fulfillment Analytics, Post Purchase Support, and Site Operations to strengthen customer experience after checkout
Job Summary
The Director will lead multiple teams across the post-purchase domain including Fulfillment Analytics, Post Purchase Support, and Site Operations to strengthen customer experience after checkout.
This role is responsible for building a strong measurement and insights engine for fulfillment optimization while ensuring day-to-day operational excellence across execution teams.
Lowe's offers an ultramodern work environment in Bengaluru complete with cutting-edge technology, collaborative workspaces, an on-site gym, and clinic perks.
Matching Summary
The Director will lead multiple teams across the post-purchase domain including Fulfillment Analytics, Post Purchase Support, and Site Operations to strengthen customer experience after checkout.
Skills & Requirements
Must-have
E-commerce post-purchase journey management
Fulfillment analytics and KPI definition
Cross-functional stakeholder leadership
Operational excellence and SLA performance
Team hiring and talent development
Nice-to-have
Gen AI applications in post purchase
Six Sigma Black Belt certification
Order Management system knowledge
Last-mile performance driver expertise
Automation and tooling improvement experience
Key Requirements
12+ years total experience
6+ years leadership and people management
4+ years in E-commerce or Digital Operations
Bachelor's degree in Engineering, Statistics, or related field