Senior Customer Support Representative

AIRBUS DS GEO SA

Fort Erie, Ontario, Canada
Not specified
Manage strategic accounts
Primary escalation point
Subject matter expert
Airbus DS GEO SA is seeking a Senior Customer Support Representative based in Fort Erie, Ontario. This role involves managing key accounts, mentoring junior staff, and addressing complex customer support issues within the after-sales service sector, particularly focusing on the aviation industry

Job Summary

  • The Sr. CSR is a key leader and subject matter expert within the team dedicated to Airbus Helicopter Canada’s (AHCA) after-sales services.
  • They have direct daily contact with customers for all their after-sales needs, including Repair & Overhaul Orders, Rental & Exchange Orders, Airbus Helicopters Option Sales, Spares Part Orders, Warranty Claims & Orders, and Airbus Helicopters Canada Support and Service Requests.
  • As a seasoned professional, the Sr. CSR is a critical participant in the 24/7 AOG/on-call rotation, often handling the most complex situations and providing support to other team members on call.

Matching Summary

Match Score: 85

Airbus DS GEO SA is seeking a Senior Customer Support Representative based in Fort Erie, Ontario. This role involves managing key accounts, mentoring junior staff, and addressing complex customer support issues within the after-sales service sector, particularly focusing on the aviation industry.

Skills & Requirements

Must-have

  • manage strategic accounts
  • primary escalation point
  • subject matter expert
  • 24/7 AOG/on-call rotation
  • repair & overhaul orders
  • spares part orders
  • warranty claims

Nice-to-have

  • aviation industry experience
  • continuous improvement projects
  • drive business growth
  • data-driven insights

Key Requirements

  • 3-5 years of customer support/account management experience
  • University Degree or College Diploma in Business Administration or related field (or equivalent experience)
  • Experience using an ERP/MRP system (SAP) an asset
  • CRM (Salesforce) experience an asset

Work Rights

Not specified

Tailored Resume

Cover Letter