The role involves proactively building relationships and mitigating risk to drive product adoption within a specified book of business
Job Summary
The role involves proactively building relationships and mitigating risk to drive product adoption within a specified book of business.
Responsibilities include maintaining monthly recurring revenue, ensuring on-time contract renewals, and serving as a trusted advisor to valued customers.
Candidates must be adept at managing multiple priorities while delivering proactive customer delight in a fast-paced environment with hybrid office presence.
Matching Summary
The role involves proactively building relationships and mitigating risk to drive product adoption within a specified book of business.
Skills & Requirements
Must-have
5+ years enterprise customer success experience
SaaS experience required
Proven track record exceeding sales goals
Ability to influence C-level executives
Strong analytical and problem-solving skills
Nice-to-have
Experience in Video or Contact Center domains
Web Collaboration experience desired
AI-enabled tools proficiency
Cross-functional partnership skills
Excellent presentation skills for large audiences
Key Requirements
5+ years direct enterprise customer success experience
SaaS industry experience required
BS degree or equivalent education
Video, Contact Center, or Web Collaboration experience preferred