Service Delivery Manager

Apex Group

Cape Town, South Africa
On-site
Client request management
First line support for clients
Investigating and resolving client queries
Apex Group is seeking a Service Delivery Manager in Cape Town, South Africa, to oversee client service delivery and ensure operational excellence in fund administration. The role involves managing client queries, providing technical support, and driving process efficiencies, requiring strong communication skills and a solid understanding of fund services

Job Summary

  • The Service Delivery Manager is both Apex’s operational champion in the client environment and the client’s operational champion within the Apex environment.
  • This role is extremely varied and will be expected to manage a variety of enquiries and deliverables.
  • The role is to ensure that all interactions with the client are handled in a timeous manner and with a quality of response that continually exceeds the client’s expectations.

Matching Summary

Match Score: 85

Apex Group is seeking a Service Delivery Manager in Cape Town, South Africa, to oversee client service delivery and ensure operational excellence in fund administration. The role involves managing client queries, providing technical support, and driving process efficiencies, requiring strong communication skills and a solid understanding of fund services.

Skills & Requirements

Must-have

  • Client request management
  • First line support for clients
  • Investigating and resolving client queries
  • Analysis and implementation of changes
  • Monitoring accurate delivery of correspondence
  • Ownership of Tax Services
  • Configure, troubleshoot, and maintain systems
  • Support client onboarding and migration
  • Develop strong operational client relationships
  • Manage incident report process
  • Produce monthly TA KPI client reports
  • Maintain client SLA
  • Deliver high standards of service quality

Nice-to-have

  • Positive disrupter
  • Turn big ideas into bold realities
  • Energy and passion
  • Supercharge unique skills and experience

Key Requirements

  • Minimum of 4 years work experience in this sector
  • Knowledge of applicable LISP and CIS legislative environment
  • Strong technical knowledge of Apex’s Fund Admin functions
  • Experience or qualification as a business or systems analyst role advantageous
  • Specific knowledge and experience with Oracle Flexcube and TCube administration system would be extremely advantageous

Work Rights

Not specified

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