Universal Banker - North Plaza Branch, Baltimore Md

Mtbachelor

Baltimore, Maryland, United States of America
Base: $20.55 - $34.25 hourly (usd); bonus/equity: ...
Branch customer experience
Sales and service skills
Digital banking engagement
The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner

Job Summary

  • The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner.
  • It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand.
  • The pay range for this position is $20.55 - $34.25 Hourly (USD), with compensation based on knowledge, skills, and experience.

Matching Summary

The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner.

Salary

Base: $20.55 - $34.25 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Branch customer experience
  • Sales and service skills
  • Digital banking engagement
  • Customer needs assessment
  • Operational branch support
  • AML, BSA, and KYC compliance
  • Lobby management and greeting

Nice-to-have

  • Empathy and customer centricity
  • Flexibility and adaptability
  • Entrepreneurial spirit
  • Critical thinking
  • Bilingual skills
  • Time management
  • Prioritization skills

Key Requirements

  • High school diploma or equivalent (GED)
  • Minimum 1 year retail sales or customer service experience
  • Strong verbal communication skills
  • Ability to handle difficult customer conversations
  • Proficiency with internet user-level technology
  • Registration requirements under the Federal SAFE Act

Work Rights

Not specified

Tailored Resume

Cover Letter