Corporate Solutions Operations Associate

AIA

Handle customer inquiries on complex transactions
Resolve issues related to new business and renewals
Collaborate with collections team for seamless activities
The role involves handling inquiries and requests from customers on a variety of complex transactions related to New Business and Renewals

Job Summary

  • The role involves handling inquiries and requests from customers on a variety of complex transactions related to New Business and Renewals.
  • Employees are expected to collaborate with the Collections team and other partners to ensure seamless and efficient operational activities.
  • The position requires monitoring assigned collection activities for compliance with established risk and controls management standards.

Matching Summary

The role involves handling inquiries and requests from customers on a variety of complex transactions related to New Business and Renewals.

Skills & Requirements

Must-have

  • Handle customer inquiries on complex transactions
  • Resolve issues related to New Business and Renewals
  • Collaborate with Collections team for seamless activities
  • Monitor collection activities for compliance with risk controls
  • Prepare and submit required reports timely

Nice-to-have

  • Exercise independent judgment in decision making
  • Present ideas for improving processes
  • Participate in projects as Subject Matter Expert
  • Cascading policy changes to relevant departments

Key Requirements

  • Adherence to work guidelines, policies, and regulations
  • Understanding of function, policies, procedures, and compliance requirements
  • Ability to bring inconsistencies to senior management attention

Work Rights

Not specified

Tailored Resume

Cover Letter