Customer Support Specialist

Aliaxis APAC

Chermside, Queensland, Australia
Customer service inbox monitoring
High volume customer calls
Processing administration tasks
This is a pivotal role where you will be the first point of contact for our customers, and the conduit working closely with our sales, drafting and production teams to ensure customer orders, quotations, delivery and technical enquiries are actioned promptly and efficiently to deliver the best customer experience

Job Summary

  • This is a pivotal role where you will be the first point of contact for our customers, and the conduit working closely with our sales, drafting and production teams to ensure customer orders, quotations, delivery and technical enquiries are actioned promptly and efficiently to deliver the best customer experience.
  • Your day to day includes but is not limited to: Monitor the customer service inbox and answer a high volume of customer calls, to provide a timely and efficient response to all enquiries.
  • We care Flexible working hours in a family friendly environment that makes it easy if you need to do the before or after school drop off.

Matching Summary

This is a pivotal role where you will be the first point of contact for our customers, and the conduit working closely with our sales, drafting and production teams to ensure customer orders, quotations, delivery and technical enquiries are actioned promptly and efficiently to deliver the best customer experience.

Skills & Requirements

Must-have

  • Customer service inbox monitoring
  • High volume customer calls
  • Processing administration tasks
  • Raising product pricing and quotations
  • Liaising with Production Team Leaders
  • Investigating customer complaints

Nice-to-have

  • Collaborative team environment
  • Positive outlook
  • Can-do attitude
  • Resilient and adaptable

Key Requirements

  • 2-3 years in a Customer Service role
  • Manufacturing, Mining, Trade or Civil Industry experience
  • Computer literate with solid Microsoft Office skills
  • Proficient with ERP/CRM systems
  • Exceptional communication skills
  • Strong decision-making ability
  • Excellent time management skills

Work Rights

Not specified

Tailored Resume

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