Technical Service Desk Agent

Unisys UK

Not specified
Lead role in daily site operational activities
Root cause analysis on challenging issues
Experience with ticket tracking and metrics
Unisys UK is seeking a Technical Service Desk Agent to lead daily operational activities, improve service delivery, and develop metrics for team efficiency. The ideal candidate will have over seven years of relevant experience and may require technical certification or an Associate Degree. The role may involve evening and weekend shifts and requires compliance with U.S. export control regulations

Job Summary

  • The role involves coordinating daily site operational activities to ensure timely service delivery and achievement of contracted performance expectations.
  • Candidates will provide root cause analysis on challenging issues and develop comprehensive action plans to support the incident management process.
  • This position serves as an escalation point for team members and may require evening or weekend shifts.

Matching Summary

Match Score: 85

Unisys UK is seeking a Technical Service Desk Agent to lead daily operational activities, improve service delivery, and develop metrics for team efficiency. The ideal candidate will have over seven years of relevant experience and may require technical certification or an Associate Degree. The role may involve evening and weekend shifts and requires compliance with U.S. export control regulations.

Skills & Requirements

Must-have

  • Lead role in daily site operational activities
  • Root cause analysis on challenging issues
  • Experience with ticket tracking and metrics

Nice-to-have

  • Ability to lead agent trainings
  • Project implementation experience
  • Efficiency improvement initiatives

Key Requirements

  • 7+ years experience in area of responsibility
  • Technical certification or Associate Degree
  • Eligible for U.S. export control authorizations

Work Rights

Must be eligible for U.S. Government export control authorizations

Tailored Resume

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