Sr Program Manager, Customer Experience (cx) , Sr Program Manager, Cx

Amazon

Czech Republic
On-site
Customer engagement at scale
Scalable process development
Technology adoption (automation, genai)
We're building a new team to transform how we communicate with and support employees using our products, and we're looking for a strategic leader to build and lead this team from the ground up

Job Summary

  • We're building a new team to transform how we communicate with and support employees using our products, and we're looking for a strategic leader to build and lead this team from the ground up.
  • As the Senior Program Manager, you'll own these customer engagements for products serving millions of employees globally, impacting billions in operational spend.
  • This is a unique opportunity to evolve customer experience across multiple domains for Amazonians.

Matching Summary

We're building a new team to transform how we communicate with and support employees using our products, and we're looking for a strategic leader to build and lead this team from the ground up.

Skills & Requirements

Must-have

  • Customer engagement at scale
  • Scalable process development
  • Technology adoption (automation, GenAI)
  • Cross-functional partnership
  • Global team leadership

Nice-to-have

  • Think big and envision scalable solutions
  • Highly organized with multiple priorities
  • Work autonomously with minimal guidance
  • Drive strategic outcomes
  • Customer-obsessed team culture

Key Requirements

  • Strategic leader to build and lead team
  • Own customer engagements for products
  • Establish standards, build scalable processes
  • Leverage technology—automation and GenAI
  • Define team strategy and success metrics
  • Develop capacity planning and resource allocation
  • Create scaling plans
  • Drive technology adoption
  • Partner cross-functionally
  • Lead and develop a global team
  • Establish programmatic infrastructure

Work Rights

Not specified

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