Customer Success Manager - Adaptive Planning

Workday

San Francisco, CA, USA
Base: $107,000 - $160,400 usd (san francisco); bas...
Fully remote
3+ years csm experience in saas
2+ years change management practices
Experience with salesforce and gainsight
This role serves as a trusted advisor to enterprise customers, ensuring they achieve maximum value from Workday Adaptive Planning solutions

Job Summary

  • This role serves as a trusted advisor to enterprise customers, ensuring they achieve maximum value from Workday Adaptive Planning solutions.
  • The successful candidate will manage 50-60 enterprise accounts totaling over $5M in ARR while driving adoption, retention, and revenue growth.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, combined with competitive compensation and benefits.

Matching Summary

This role serves as a trusted advisor to enterprise customers, ensuring they achieve maximum value from Workday Adaptive Planning solutions.

Salary

Base: $107,000 - $160,400 USD (San Francisco); Base: $90,300 - $160,400 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and stock grants

Skills & Requirements

Must-have

  • 3+ years CSM experience in SaaS
  • 2+ years change management practices
  • Experience with Salesforce and Gainsight
  • Proven account management and strategic planning
  • Executive level relationship building skills

Nice-to-have

  • Pricing expertise and critical thinking
  • EPM/CPM or financial ERP domain knowledge
  • Trusted advisor executive presence
  • Sun-drenched optimism and drive
  • Collaborative team player mindset

Key Requirements

  • Bachelor's degree or equivalent work experience
  • 3+ years of Customer Success Manager experience
  • 2+ years of change management experience
  • 2+ years of CRM tool usage (Salesforce/Gainsight)

Work Rights

Not specified

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