Head Of Service Operations

KONE Belgique & Luxembourg

Service business development
Customer-centricity improvement
Operational excellence
Lead the development and execution of the country’s service business, implementing strategy and achieving budgeted targets

Job Summary

  • Lead the development and execution of the country’s service business, implementing strategy and achieving budgeted targets.
  • Drive KONE’s overall strategy and country’s holistic development as a member of the country’s Management Team.
  • Lead, direct, evaluate, and develop the matrix Maintenance team(s) and professionals to achieve established goals.

Matching Summary

Lead the development and execution of the country’s service business, implementing strategy and achieving budgeted targets.

Skills & Requirements

Must-have

  • service business development
  • customer-centricity improvement
  • operational excellence
  • market share growth
  • profitability enhancement
  • driving safety and quality culture

Nice-to-have

  • innovative and collaborative culture
  • employee engagement
  • sustainability focus
  • ethical business practices
  • trust and respect among co-workers

Key Requirements

  • Bachelor’s degree in engineering or related disciplines
  • Minimum 15 years experience in service/maintenance operation
  • Minimum 10 years in leadership role
  • Proven track record of P&L, business planning & controlling
  • Good command of English and local language

Work Rights

Not specified

Tailored Resume

Cover Letter