It User Support I

Intact Insurance

Base: $50,900 - $62,200 annually; bonus: 5% target...
Hybrid
1 year help desk experience
Freshdesk or ticketing system knowledge
Windows and ms office proficiency
The role involves responding to users regarding computer systems issues and recording all queries for documentation

Job Summary

  • The role involves responding to users regarding computer systems issues and recording all queries for documentation.
  • Employees receive a salary range of $50,900 to $62,200 with an annual bonus target of 5% and up to double the potential payout.
  • Intact offers flexible work arrangements, a hybrid model, and a defined benefit pension plan providing guaranteed income for life.

Matching Summary

The role involves responding to users regarding computer systems issues and recording all queries for documentation.

Salary

Base: $50,900 - $62,200 annually; Bonus: 5% target with potential up to double; Benefits: Hybrid work, wellness account, share plan, defined benefit pension

Skills & Requirements

Must-have

  • 1 year Help Desk experience
  • FreshDesk or ticketing system knowledge
  • Windows and MS Office proficiency
  • Lotus Notes and LAN/WAN knowledge
  • Bilingual French and English required

Nice-to-have

  • Customer oriented mindset
  • Team spirit and collaboration
  • Analysis and synthesis skills
  • Action oriented approach
  • Documentation development participation

Key Requirements

  • At least 1 year of Help Desk experience
  • Eligible to work in Canada
  • No Canadian work experience required but must be eligible

Work Rights

Must be eligible to work in Canada from start date

Tailored Resume

Cover Letter