O2c Order & Customer Contact Management Senior Analyst - English And Dutch Speaker

165

Budapest, Hungary
Hybrid
Fluent in english and dutch languages
Experience in frontline customer service roles
Proficiency in salesforce service cloud and sap
This role serves as the first point of contact for customers across Europe, managing inquiries and ensuring timely resolution

Job Summary

  • This role serves as the first point of contact for customers across Europe, managing inquiries and ensuring timely resolution.
  • The position requires strong analytical thinking to investigate issues with Supply Chain, Commercial, and Quality teams.
  • Opella offers a hybrid working model, competitive benefits, and a purpose-driven culture focused on diversity and inclusion.

Matching Summary

This role serves as the first point of contact for customers across Europe, managing inquiries and ensuring timely resolution.

Skills & Requirements

Must-have

  • Fluent in English and Dutch languages
  • Experience in frontline customer service roles
  • Proficiency in Salesforce Service Cloud and SAP
  • Strong Excel skills for data analysis
  • Ability to resolve disputes and claims efficiently

Nice-to-have

  • Pharmaceutical or healthcare sector experience
  • S4 Hana system knowledge preferred
  • Self-motivated with leadership qualities
  • Adaptable to change and fast-paced environments
  • Contribution to automation initiatives

Key Requirements

  • Fluency in Dutch and English required
  • Frontline customer service experience preferred
  • Healthcare or pharmaceutical background ideal

Work Rights

Not specified

Tailored Resume

Cover Letter