Team Member (clerical)

Avangrid

Glasgow, United Kingdom
Base: £27,498 py; bonus/equity: not specified; ben...
Hybrid
Manage customer complaints and enquiries
Respond to insurance enquiries
Process customer payments
Working in the Complaints Team, our role is to engage with our customers, understand their experiences and resolve any issues as quickly as possible

Job Summary

  • Working in the Complaints Team, our role is to engage with our customers, understand their experiences and resolve any issues as quickly as possible.
  • Manage and respond to customer complaints/enquires relating to quality of supply issues in line with the agreed customer contact process and with awareness of our targets set by Ofgem for complaints.
  • As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits.

Matching Summary

Working in the Complaints Team, our role is to engage with our customers, understand their experiences and resolve any issues as quickly as possible.

Salary

Base: £27,498 per annum; Bonus/Equity: Not specified; Benefits: Competitive benefits package

Skills & Requirements

Must-have

  • Manage customer complaints and enquiries
  • Respond to insurance enquiries
  • Process customer payments
  • Excellent telephony skills
  • Ability to prioritise tasks
  • Experience in customer service environment

Nice-to-have

  • Developed influencing, persuasion and negotiation skills
  • Willingness to learn
  • Ability to work well within a team
  • Experience dealing with complaints

Key Requirements

  • Experience working in a customer service environment
  • Experience of using MS Office software, particularly Excel

Work Rights

Not specified

Tailored Resume

Cover Letter