Customer Journey Expert Onboarding Prozesse Savings & Investments (w/m/d)

ING

Multiple Locations
Hybrid
Customer journey optimization
Onboarding process development
Banking and process understanding
Continuously develop customer journeys and optimize the onboarding experience for Savings & Investments customers

Job Summary

  • Continuously develop customer journeys and optimize the onboarding experience for Savings & Investments customers.
  • Collaborate closely with Product Strategy, IT, UX-Design, and internal/external stakeholders to launch new onboarding flows and processes.
  • ING offers a hybrid work model, individual working time models, sabbatical options, and budgets for personal development and health.

Matching Summary

Continuously develop customer journeys and optimize the onboarding experience for Savings & Investments customers.

Skills & Requirements

Must-have

  • Customer journey optimization
  • Onboarding process development
  • Banking and process understanding
  • Stakeholder management
  • Agile working methods

Nice-to-have

  • Customer-centric thinking
  • Digital technology affinity
  • International culture appreciation
  • Proactive issue resolution

Key Requirements

  • University degree or comparable qualification
  • Several years of professional experience
  • Experience in onboarding processes
  • Experience in designing end-to-end customer journeys
  • Experience in conceptualizing functional requirements
  • Excellent German and fluent English

Work Rights

Not specified

Tailored Resume

Cover Letter