Customer Care Agent (m/w/d)

Lyreco Deutschland GmbH

Barsinghausen, Germany
13 monthly salaries; not specified; benefits inclu...
Successfully completed commercial training
Professional experience in customer service
Fluent german language skills spoken and written
The role involves managing order assignments, solving problems, and handling offers and complaints for all customer areas

Job Summary

  • The role involves managing order assignments, solving problems, and handling offers and complaints for all customer areas.
  • Employees are responsible for processing operational inquiries from external and internal customers from start to finish.
  • The company offers a 40-hour work week, 10 days of home office per month, 30 days of vacation, and 13 monthly salaries.

Matching Summary

The role involves managing order assignments, solving problems, and handling offers and complaints for all customer areas.

Salary

13 monthly salaries; Not specified; Benefits include meal vouchers, tank vouchers, fitness subsidies, IT leasing, pension plan, and asset-building contributions

Skills & Requirements

Must-have

  • Successfully completed commercial training
  • Professional experience in customer service
  • Fluent German language skills spoken and written

Nice-to-have

  • Strong communication and empathetic approach
  • Independent, organized, and solution-oriented work style
  • Experience with SAP or ticketing systems

Key Requirements

  • Commercial vocational training required
  • Prior customer service experience required
  • German fluency mandatory

Work Rights

Not specified

Tailored Resume

Cover Letter