Director, Digital Design & Experience

Design Within Reach

Not specified
10+ years leading enterprise digital experience functions
Product design and ux expertise required
Define end-to-end experience strategies across complex ecosystems
Design Within Reach is seeking a Director of Digital Design & Experience to lead and enhance the digital customer experience across multiple channels. This senior role requires extensive experience in digital customer experience and product design, with a focus on creating a cohesive omnichannel strategy that aligns with the company's values

Job Summary

  • This senior enterprise leader is responsible for defining and advancing MillerKnoll's end-to-end digital customer experience across retail, contract, and omnichannel environments.
  • The role requires balancing distinct consumer-led retail journeys with complex contract-based buying models while ensuring enterprise consistency across multiple brands.
  • MillerKnoll is committed to equal opportunity employment and encourages candidates to submit applications expediently as positions are often closed within 45 days.

Matching Summary

Match Score: 85

Design Within Reach is seeking a Director of Digital Design & Experience to lead and enhance the digital customer experience across multiple channels. This senior role requires extensive experience in digital customer experience and product design, with a focus on creating a cohesive omnichannel strategy that aligns with the company's values.

Skills & Requirements

Must-have

  • 10+ years leading enterprise digital experience functions
  • Product Design and UX expertise required
  • Define end-to-end experience strategies across complex ecosystems
  • Establish enterprise experience standards for brand differentiation
  • Systems level thinking for omnichannel environments

Nice-to-have

  • Advanced degree in a related field preferred
  • Champion experimentation and continuous optimization
  • Strong cross-functional collaboration skills
  • Experience with accessibility and ADA standards

Key Requirements

  • Bachelor's degree required; advanced degree preferred
  • 10+ years of experience in enterprise digital or customer experience functions
  • Specific experience in Product Design and UX
  • Proven ability to lead end-to-end experience strategies

Work Rights

Not specified

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