Analyst Ii, Product Technical Support

Worldpay (FIS)

Not specified; not specified; competitive salary +...
**
Prior us banking or finance experience
Experience with credit and debit processing
Strong problem-solving and research skills
** FIS is seeking an Analyst II for Product Technical Support to join their hybrid team, which requires three days in the office and two days of remote work. The role focuses on utilizing banking expertise to assist clients with inquiries and support issues related to financial operations and software applications. **

Job Summary

  • The role involves utilizing expertise in the business of banking to handle customer inquiries regarding financial transactions and operational controls.
  • Team members are expected to recreate client issues in test environments to troubleshoot problems and recommend corrective actions.
  • The position offers a hybrid work schedule requiring three days in-office and two days virtual, along with professional development resources.

Matching Summary

Match Score: 75

** FIS is seeking an Analyst II for Product Technical Support to join their hybrid team, which requires three days in the office and two days of remote work. The role focuses on utilizing banking expertise to assist clients with inquiries and support issues related to financial operations and software applications. **

Salary

Not specified; Not specified; Competitive salary and benefits

Skills & Requirements

Must-have

  • Prior US banking or finance experience
  • Experience with Credit and Debit processing
  • Strong problem-solving and research skills
  • Ability to work independently as a self-starter

Nice-to-have

  • Personal banking or mobile banking experience
  • Experience in Teller Deposits and Lending roles
  • Client-focused mindset and relationship building
  • Confidence in speaking with customers

Key Requirements

  • US banking or finance related experience required
  • Night shift availability required
  • Hybrid work model (3 days in-office)

Work Rights

Must have US banking or finance related experience

Tailored Resume

Cover Letter