Competitive total rewards; performance bonus inclu...
Hybrid
Genesys cloud platform expertise
Sip voip webrtc telephony protocols
Rest api oauth troubleshooting
Accenture is seeking a Senior Support Engineer/Technical Lead for their Genesys Contact Center operations in the Philippines. The ideal candidate will have extensive experience with Genesys Cloud, advanced troubleshooting capabilities, and strong leadership skills to mentor junior engineers
Job Summary
The role serves as the technical escalation point for complex incidents while driving root cause analysis and mentoring junior engineers.
Candidates will lead advanced troubleshooting across voice, chat, email, and messaging channels within the Genesys Cloud ecosystem.
Accenture offers competitive total rewards including expanded maternity leave up to 120 days, flexible working arrangements, and company-sponsored certifications.
Matching Summary
Match Score: 85
Accenture is seeking a Senior Support Engineer/Technical Lead for their Genesys Contact Center operations in the Philippines. The ideal candidate will have extensive experience with Genesys Cloud, advanced troubleshooting capabilities, and strong leadership skills to mentor junior engineers.
Salary
Competitive Total Rewards; Performance Bonus included; Day 1 HMO & Life Insurance Coverage