The Service Engineer role is responsible for providing expert level technical support, delegation of escalation issues, and support for projects as needed
Job Summary
The Service Engineer role is responsible for providing expert level technical support, delegation of escalation issues, and support for projects as needed.
This position leads high-priority situations by coordinating critical severity support efforts and maintaining consistent communication with client points of contact until completion.
The Service Engineer promotes and manages documentation and SOPs while maintaining expert knowledge of clients and their IT systems.
Matching Summary
The Service Engineer role is responsible for providing expert level technical support, delegation of escalation issues, and support for projects as needed.
Salary
DOE
Skills & Requirements
Must-have
Technical support escalation management
Microsoft domain technologies expertise
Server virtualization management
Network troubleshooting and installation
Active Directory administration
Customer service and communication
On-call support responsibilities
Nice-to-have
Mentoring and team guidance
Quality assurance participation
Documentation and SOP development
Ability to work independently and in teams
High pressure environment adaptability
Multi-tasking and prioritization skills
Positive client relationship building
Key Requirements
5+ years IT systems management experience
Bachelor’s or Associate’s degree or equivalent experience