Guest Relation Supervisor - Raffles The Red Sea (saudi National)
Raffles & Fairmont the Red Sea
Umluj, Saudi Arabia
On-site
Guest experience leadership
Team supervision & coaching
Vip & special handling
Lead by example in delivering refined, anticipatory, and personalized service to all guests, ensuring consistent recognition of VIPs, repeat guests, and special occasions
Job Summary
Lead by example in delivering refined, anticipatory, and personalized service to all guests, ensuring consistent recognition of VIPs, repeat guests, and special occasions.
Supervise daily operations of the Guest Relations Hosts, coaching, mentoring, and motivating team members to uphold Raffles service culture and etiquette standards.
Uphold and enforce Raffles grooming, etiquette, and communication standards at all times, acting as a guardian of the Raffles brand, heritage, and service philosophy.
Matching Summary
Lead by example in delivering refined, anticipatory, and personalized service to all guests, ensuring consistent recognition of VIPs, repeat guests, and special occasions.
Skills & Requirements
Must-have
Guest Experience Leadership
Team Supervision & Coaching
VIP & Special Handling
Operational Excellence
Brand & Compliance Standards
Nice-to-have
Refined elegance and timeless luxury
Graciousness and personalized service
Natural beauty and sustainability ethos
Discerning travelers
Key Requirements
3-5 years in Guest Relations, Front Office, or Guest Experience