It Service Manager, Technology Operations (12-month Contract)

Canadian Derivatives Clearing Corporation

Toronto, Canada
$60.00ph - $70.00ph cad; not specified; not specif...
3d onsite
Itil best practices
Servicenow platform
Sdlc understanding
The IT Service Manager is responsible for the design, implementation, and governance of IT Operations policies, ensuring that Service Management processes are standardized across the enterprise

Job Summary

  • The IT Service Manager is responsible for the design, implementation, and governance of IT Operations policies, ensuring that Service Management processes are standardized across the enterprise.
  • This role requires serving as the enterprise SME for ITSM, advising stakeholders on process improvements and ITIL 4 alignment to promote a culture of continuous service improvement.
  • The company is committed to creating a collegial work environment that reflects diversity and provides accommodations for those who require it.

Matching Summary

The IT Service Manager is responsible for the design, implementation, and governance of IT Operations policies, ensuring that Service Management processes are standardized across the enterprise.

Salary

$60.00/hour - $70.00/hour CAD; Not specified; Not specified

Skills & Requirements

Must-have

  • ITIL best practices
  • ServiceNow platform
  • SDLC understanding
  • IT audits
  • change management
  • internal controls

Nice-to-have

  • cloud platforms
  • disaster recovery
  • business continuity
  • cybersecurity processes
  • people management experience

Key Requirements

  • 5+ years leadership experience in IT operations
  • Undergraduate degree in Computer Science or related field
  • Authorized to work in Canada

Work Rights

Authorized to work in Canada

Tailored Resume

Cover Letter