South Carolina Federal Credit Union Careers - Contact Center Service Representative

South Carolina Federal Credit Union

Charleston, South Carolina, United States
Not specified; premium pyy rate available for bili...
Hybrid (primarily remote with occasional onsite training)
High school diploma or equivalent required
One year call center or banking experience
High-speed internet connection mandatory
South Carolina Federal Credit Union is seeking a Contact Center Service Representative to provide exceptional customer service via telephone, primarily in a remote capacity. The ideal candidate should have prior customer service experience, enjoy multitasking in a fast-paced environment, and be comfortable assisting customers with financial products

Job Summary

  • This position is predominantly remote but may require occasional onsite attendance at headquarters for training.
  • Employees will provide exceptional customer service via telephone while offering financial products and services tailored to customer needs.
  • The company offers comprehensive wellness benefits including gym reimbursement, virtual workshops, and an Employee Assistance Program.

Matching Summary

Match Score: 85

South Carolina Federal Credit Union is seeking a Contact Center Service Representative to provide exceptional customer service via telephone, primarily in a remote capacity. The ideal candidate should have prior customer service experience, enjoy multitasking in a fast-paced environment, and be comfortable assisting customers with financial products.

Salary

Not specified; Premium pay rate available for bilingual employees after 90 days

Skills & Requirements

Must-have

  • High school diploma or equivalent required
  • One year call center or banking experience
  • High-speed internet connection mandatory

Nice-to-have

  • Bilingual English and Spanish preferred
  • Ability to handle irate customers calmly
  • Strong multitasking skills in fast pace

Key Requirements

  • High school diploma or equivalent
  • Minimum one year of customer service experience
  • Call center or banking environment background
  • High-speed internet (20MGB upload, 50MGB download)

Work Rights

Not specified

Tailored Resume

Cover Letter