Support Engineer

Covetrus

Edinburgh, United Kingdom
Hybrid
Technical support experience required
Troubleshooting applications and networking
Customer service communication skills
Covetrus is a global animal-health technology leader dedicated to empowering veterinary practice partners with improved health outcomes

Job Summary

  • Covetrus is a global animal-health technology leader dedicated to empowering veterinary practice partners with improved health outcomes.
  • The role involves providing technical support for practice management systems while diagnosing and resolving issues across applications, hardware, and networks.
  • Candidates must be willing to participate in an out-of-hours support rota and work flexible shifts from 8am to 5:30pm.

Matching Summary

Covetrus is a global animal-health technology leader dedicated to empowering veterinary practice partners with improved health outcomes.

Skills & Requirements

Must-have

  • Technical support experience required
  • Troubleshooting applications and networking
  • Customer service communication skills
  • Incident management process adherence
  • Shift flexibility availability

Nice-to-have

  • SQL database knowledge preferred
  • Cloud platform familiarity desired
  • Practice management system experience
  • Windows operating environment knowledge
  • Documentation and KB article creation

Key Requirements

  • Previous Technical or IT Support experience
  • HNC, HND, Degree, or relevant certifications
  • Strong analytical and troubleshooting abilities

Work Rights

Not specified

Tailored Resume

Cover Letter