The role involves serving as a strategic advisor to identify challenges and opportunities for operational excellence within the IT Service Management domain
Job Summary
The role involves serving as a strategic advisor to identify challenges and opportunities for operational excellence within the IT Service Management domain.
Candidates will lead end-to-end business analysis from discovery workshops to detailed requirements to deliver measurable business value through the ServiceNow platform.
Workday offers a flexible work approach requiring at least half of the time each quarter in-office or with customers while providing tools to grow and develop.
Matching Summary
The role involves serving as a strategic advisor to identify challenges and opportunities for operational excellence within the IT Service Management domain.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
12+ years ServiceNow platform experience
ITSM and ITIL practices expertise
Full life cycle development for customizations
Strategic advisor to business stakeholders
End-to-end business analysis skills
Nice-to-have
ServiceNow Admin Certification
Proactive user-centric approach
Cross-functional project leadership
Exceptional user experience focus
Global team collaboration
Key Requirements
Minimum 12+ years of ServiceNow experience
ITIL Foundation Certification required
Bachelor's degree in Computer Science or related field
Experience with HR, Finance, Facilities service management processes