Guest Experience Agent - Communications Centre

Sofitel Brisbane Central

Brisbane, Australia
On-site
Call centre experience
Proficient in opera system
Seven-day rotating roster
As Sofitel's Guest Experience Agent you will answer calls for arriving guests and in-house guests using efficient and professional communication, providing superior customer service and guest engagement through friendly and professional interactions that exceed the guests’ expectations

Job Summary

  • As Sofitel's Guest Experience Agent you will answer calls for arriving guests and in-house guests using efficient and professional communication, providing superior customer service and guest engagement through friendly and professional interactions that exceed the guests’ expectations.
  • Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities.
  • Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

Matching Summary

As Sofitel's Guest Experience Agent you will answer calls for arriving guests and in-house guests using efficient and professional communication, providing superior customer service and guest engagement through friendly and professional interactions that exceed the guests’ expectations.

Skills & Requirements

Must-have

  • Call centre experience
  • Proficient in Opera system
  • Seven-day rotating roster
  • Strong verbal and written communication
  • Guest inquiry handling
  • Upselling during guest interactions

Nice-to-have

  • Attention to detail
  • Enthusiastic approach
  • Passion for customer service
  • Wellbeing initiatives participation

Key Requirements

  • Previous Call Centre, Reservations, or Reception experience
  • Proficient in SevenRooms, OrderUp, Opera, Eventbrite, LQA, Trust You, and PABX
  • Available to work seven-day rotating roster

Work Rights

Not specified

Tailored Resume

Cover Letter