Customer Support Specialist

Flanks

Barcelona, Spain
Fair compensation; not specified; benefits: health...
On-site
Incident management experience
Sla compliance enforcement
Proactive data connection monitoring
Flanks is seeking a Customer Support Specialist to join their team in Barcelona, focusing on maintaining client relationships and ensuring the reliability of their SaaS platform for wealth management. The ideal candidate will possess strong incident management skills and effective communication abilities, with a preference for experience in fintech or SaaS environments

Job Summary

  • Flanks is a fast-growing fintech startup revolutionizing wealth management with a SaaS platform for financial institutions.
  • The role involves owning end-to-end client support operations, ensuring SLA compliance, and proactively monitoring data connection health.
  • Candidates will benefit from flexible working hours, a yearly training budget, and comprehensive health insurance with Alan.

Matching Summary

Match Score: 85

Flanks is seeking a Customer Support Specialist to join their team in Barcelona, focusing on maintaining client relationships and ensuring the reliability of their SaaS platform for wealth management. The ideal candidate will possess strong incident management skills and effective communication abilities, with a preference for experience in fintech or SaaS environments.

Salary

Fair compensation; Not specified; Benefits: Health insurance, paid birthday off, weekly fruit/coffee, Friday happy hours, digital canteen subsidy, yearly training budget

Skills & Requirements

Must-have

  • Incident management experience
  • SLA compliance enforcement
  • Proactive data connection monitoring
  • Cross-team coordination skills
  • Operational metrics tracking

Nice-to-have

  • Fintech or wealthtech background
  • Data-intensive SaaS environment
  • French language proficiency
  • Structured problem-solving approach
  • Fluent in Spanish and English

Key Requirements

  • Fluent in Spanish and English
  • Solid experience in incident management
  • Experience managing support backlogs

Work Rights

Not specified

Tailored Resume

Cover Letter