Customer Success Manager

Soutron Global

Dallas, TX, United States
On-site
7+ years b2b saas customer success experience
3+ years leadership or player-coach capacity
Experience with tiered cs programs for smb and enterprise
The role involves leading the continuous improvement of people, process, and technology to deliver a best-in-class Customer Success program

Job Summary

  • The role involves leading the continuous improvement of people, process, and technology to deliver a best-in-class Customer Success program.
  • Candidates must design and operationalize a tiered engagement model serving both low-touch SMB customers and high-touch enterprise/government clients.
  • The position offers the opportunity to shape a best-in-class program backed by experienced private equity partners committed to global scaling.

Matching Summary

The role involves leading the continuous improvement of people, process, and technology to deliver a best-in-class Customer Success program.

Skills & Requirements

Must-have

  • 7+ years B2B SaaS Customer Success experience
  • 3+ years leadership or player-coach capacity
  • Experience with tiered CS programs for SMB and Enterprise
  • Proficiency in Gong, HubSpot, Maxio, Confluence, JIRA
  • Proven track record driving GRR, NRR, and renewals pipeline

Nice-to-have

  • Experience integrating acquired businesses into CS programs
  • Familiarity with AI and automation workflows
  • Background in library or information management software
  • Strong stakeholder management across global teams

Key Requirements

  • Bachelor's degree required
  • 7+ years progressive B2B SaaS Customer Success experience
  • 3+ years in leadership or player-coach capacity

Work Rights

Not specified

Tailored Resume

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