Homeowner Support Specialist (on-site)

Shelter Home Mortgage LLC

Tempe, AZ, United States
On-site
Resolve at-risk mortgages
Communicate with borrowers
Negotiate with investors
Shelter Home Mortgage LLC seeks a Homeowner Support Specialist to assist residential mortgage borrowers and business partners through effective communication and loss mitigation strategies. The role involves managing at-risk mortgages, providing customer support, and ensuring compliance with company policies

Job Summary

  • Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
  • The Loss Mitigation Specialist role is split into two groups who are responsible for establishing contact, communicating, and negotiating with borrowers, investors, and real estate agents, via verbal and written means, to resolve at-risk mortgages.
  • We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Matching Summary

Match Score: 85

Shelter Home Mortgage LLC seeks a Homeowner Support Specialist to assist residential mortgage borrowers and business partners through effective communication and loss mitigation strategies. The role involves managing at-risk mortgages, providing customer support, and ensuring compliance with company policies.

Skills & Requirements

Must-have

  • resolve at-risk mortgages
  • communicate with borrowers
  • negotiate with investors
  • review loss mitigation deals
  • handle delinquent mortgages
  • analyze consumer reports
  • understand credit bureau information

Nice-to-have

  • promote teamwork and cooperation
  • innovative solutions
  • superior performance

Key Requirements

  • 2-4 years' experience
  • High school diploma or equivalent
  • Bachelor’s degree, preferred
  • Mortgage loan processing experience
  • Loss Mitigation experience
  • Collections experience
  • Mortgage servicing experience

Work Rights

Not specified

Tailored Resume

Cover Letter