Gn - Song - Service - Servicenow - Consultant

Accenture

Gurugram, India
Servicenow platform expertise
Itsm itom itbm csm modules
Process mapping and re-engineering
You will work closely with clients as consulting professionals to design, build, and implement initiatives that enhance business performance

Job Summary

  • You will work closely with clients as consulting professionals to design, build, and implement initiatives that enhance business performance.
  • The role involves driving digital transformation, process re-engineering, and service experience design across global organizations.
  • Candidates are expected to participate in pre-sales activities including creating proofs of concept and responding to RFPs.

Matching Summary

You will work closely with clients as consulting professionals to design, build, and implement initiatives that enhance business performance.

Skills & Requirements

Must-have

  • ServiceNow platform expertise
  • ITSM ITOM ITBM CSM modules
  • Process mapping and re-engineering
  • Stakeholder management skills
  • Requirements gathering and analysis

Nice-to-have

  • Salesforce or CRM knowledge
  • Tableau and Power BI visualization
  • SQL and data analytics basics
  • Agile and Waterfall methodologies
  • Global team collaboration experience

Key Requirements

  • Minimum 6 years of experience
  • MBA from tier 1 institute
  • ServiceNow CSA certification preferred
  • Experience with enterprise transformation platforms
  • Strong business and data analytics skills

Work Rights

Not specified

Tailored Resume

Cover Letter